Frequently Asked Questions
Everything you need to know about your Rails shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express and overnight shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return or exchange.
How do I care for my Rails garments?
To maintain the quality of our signature fabrics, we recommend following the specific care instructions on the inner garment label. Most of our rayon and linen blends are best preserved by hand washing cold and laying flat to dry.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.